Complaints Handler

At HSBC, we are looking for a Complaints Handler who is passionate about customer service and confident in their ability to resolve customer complaints in a professional and timely manner. As a Complaints Handler, you will be an integral part of the team, using your knowledge and expertise to ensure customer satisfaction. The ideal candidate should have prior experience working with customer complaints, a strong attention to detail and excellent communication and problem-solving skills. You should be able to work independently and as part of a team, always striving to exceed customer expectations. If you are passionate about helping customers and have a keen eye for detail, then this role could be for you.

Responsibilities:

1. Handle customer complaints in a professional and timely manner.
2. Use knowledge and expertise to ensure customer satisfaction.
3. Utilize strong attention to detail when resolving customer issues.
4. Maintain excellent communication with customers, colleagues and other stakeholders.
5. Use problem-solving skills to find solutions to customer complaints.
6. Work independently and as part of a team to exceed customer expectations.
7. Demonstrate a passion for customer service.
8. Adhere to company policies and procedures.
9. Document customer complaints and solutions in a timely manner.
10. Maintain a positive and professional attitude at all times.

According to JobzMall, the average salary range for a Complaints Handler in London, UK is between £19,000 and £27,000 per year. This range may vary depending on the experience and qualifications of the applicant.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.