Client Service Manager - Markets and Securities Services

Welcome to HSBC, a global bank with a rich history and a commitment to providing exceptional service to our clients. We are currently seeking a highly motivated and experienced Client Service Manager to join our Markets and Securities Services team. In this role, you will have the opportunity to work with a diverse portfolio of clients and play a critical role in ensuring their satisfaction and success. We are looking for someone who is passionate about building relationships, providing exceptional service, and driving business growth. If you have a strong understanding of financial markets and securities services, and possess excellent communication and leadership skills, we would love to hear from you.

1. Develop and maintain strong relationships with clients in order to understand their needs and provide exceptional service.
2. Serve as the primary point of contact for clients, addressing any inquiries or concerns in a timely and professional manner.
3. Collaborate with internal teams to coordinate and deliver solutions that meet the unique needs of each client.
4. Continuously monitor and evaluate client satisfaction and take proactive measures to address any areas of improvement.
5. Stay updated on the latest market trends and developments in securities services to better serve clients.
6. Develop and implement strategies to drive business growth and increase client retention.
7. Lead and mentor a team of client service representatives, providing guidance and support to ensure a high level of service delivery.
8. Prepare and present reports on client activity, performance, and feedback to senior management.
9. Ensure compliance with all regulatory and internal policies and procedures.
10. Represent the company at industry events and conferences to further enhance client relationships and promote the brand.

According to JobzMall, the average salary range for a Client Service Manager - Markets and Securities Services in Singapore is approximately $60,000 to $100,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company and industry the individual is working in. Some factors that may contribute to a higher salary in this role include strong communication and negotiation skills, experience in financial services, and a solid understanding of market trends and securities. Additionally, individuals may also receive bonuses and other benefits, such as health insurance and retirement plans, as part of their compensation package.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.