Client Service Manager - Global Payment Solutions

Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.). You will have visibility of and ultimate oversight for all Client Management engagements (in-flight implementations, integrations engagements, service cases, etc.). The Global Payment Solutions (GPS) Senior Client Service Manager is responsible for developing strong relationships with our clients to understand their goals and objectives resulting in a deeper and stronger relationship. Reduce service case, implementation, and integration volumes without reducing revenue opportunities. Improve time to service/cost to service the customer. Measure and Maintain exceptional client experience as identified by the customers. Direct accountability and responsibility to field and/or resolve service inquiries.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.