Client Service Associate

Welcome to HSBC, a global banking and financial services institution with a rich history and a commitment to providing exceptional client service. We are currently seeking a highly motivated and customer-centric individual to join our team as a Client Service Associate. As a Client Service Associate, you will play a crucial role in building and maintaining strong relationships with our valued clients. Our ideal candidate is someone who is passionate about delivering top-notch service, possesses strong communication skills, and thrives in a fast-paced and ever-changing environment. Join us and be a part of a dynamic team that is dedicated to exceeding client expectations.

1. Greet and welcome clients in a friendly and professional manner.
2. Act as the first point of contact for clients and provide exceptional service at all times.
3. Build and maintain strong relationships with clients by understanding their needs and addressing any concerns or issues.
4. Answer client inquiries and provide accurate and timely information regarding banking products and services.
5. Assist clients with account opening, closing, and maintenance processes.
6. Process client transactions accurately and efficiently.
7. Proactively identify and recommend solutions to meet client needs.
8. Collaborate with other team members to ensure seamless delivery of services to clients.
9. Keep up-to-date with changes in banking policies and procedures, as well as industry trends, to provide accurate information to clients.
10. Meet or exceed performance goals and targets set by the company.
11. Continuously strive to improve client satisfaction and loyalty.
12. Maintain a positive and professional attitude at all times.
13. Handle client complaints and escalate any complex issues to the appropriate department.
14. Maintain client confidentiality and adhere to all privacy and security protocols.
15. Participate in training and development programs to enhance knowledge and skills.
16. Adhere to all company policies and procedures.
17. Collaborate with other departments to improve overall client experience.
18. Assist with administrative tasks and perform other duties as assigned by the manager.

According to JobzMall, the average salary range for a Client Service Associate in London, UK is £22,000 to £35,000 per year. This can vary depending on factors such as experience, industry, and specific job responsibilities.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.