HSBC

Client Experience Associate

HSBC

445 N Bedford Dr, Beverly Hills, CA 90210, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Ensure the overall appearance of the branch is appropriate and proper stocking and placement of collateral. Ensure promotion and use of alternative delivery channels for customers. Supports retail operational, service, accounting and compliance-related activities within a Wealth Center. Manages completion of branch transactional activities while supporting client alternative delivery channel alternatives. Manage and support the customer experience within the Wealth Center ensuring service excellence and timely resolution of service and operational issues. Support clients and team members through account opening and maintenance to ensure compliance with all bank Know Your Customer/AML and operational standards. Ensure adherence to established customer interaction standards for every transaction.

Where is this job?
This job is located at 445 N Bedford Dr, Beverly Hills, CA 90210, USA
Job Qualifications
  • 2 years proven and progressive customer service and or operational experience within a retail banking, wealth management or equivalent

  • Proven decision making, customer service, organizational, analytical, planning and mathematical skills.

  • Sound knowledge of Company products and services offered within the branch system, related operational activities

  • Ability to support and complete transactional customer requests and resolve client issues.

Required Skills
  • Record keeping

  • Time Management Skills

  • Customer service/support skills

  • Analytical skills (data driven)

Soft Skills
  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem-Solving

  • Detail Oriented and Organized

  • Motivational

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Client Experience Associate in 445 N Bedford Dr, Beverly Hills, CA 90210, USA is between $37,000 and $50,000 per year. This range varies based on experience and other factors.

Additional Information
HSBC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 1st, 2022
Apply BeforeJuly 20th, 2025
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About HSBC

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.

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