CC Voice Inbound Agent

Are you a customer-focused individual with a passion for providing exceptional service? Are you looking for a challenging and rewarding career opportunity? If so, HSBC has an exciting opportunity for you to join our team as a CC Voice Inbound Agent. As an Inbound Agent, you will be responsible for delivering outstanding customer service and support to our valued clients. We are looking for individuals who possess excellent communication skills, a positive attitude, and a high level of professionalism. If you are ready to take your customer service skills to the next level, we encourage you to apply for this role.

1. Provide exceptional customer service and support to HSBC clients through inbound phone calls.
2. Utilize strong communication skills to effectively assist customers with inquiries, issues, and concerns.
3. Demonstrate a positive and professional attitude when interacting with customers.
4. Maintain a thorough understanding of HSBC products and services to effectively assist customers.
5. Follow HSBC's customer service policies and procedures to ensure a high level of customer satisfaction.
6. Utilize problem-solving skills to resolve customer issues and escalate complex problems to the appropriate team.
7. Maintain accurate and detailed records of customer interactions and transactions.
8. Collaborate with other team members to ensure a seamless and efficient customer experience.
9. Stay up-to-date on industry and company updates to provide accurate and relevant information to customers.
10. Meet and exceed performance goals and metrics set by HSBC.
11. Continuously strive to improve customer service skills and knowledge of products and services.
12. Adhere to all company and regulatory guidelines, ensuring compliance and security of customer information.
13. Handle sensitive and confidential customer information with discretion and professionalism.
14. Provide feedback and suggestions for process improvement to enhance the customer experience.
15. Attend training sessions and meetings to stay informed of any changes or updates to products, services, or processes.

According to JobzMall, the average salary range for a CC Voice Inbound Agent in Zapopan, Jalisco, Mexico is between $5,000 and $7,000 Mexican pesos per month, which is equivalent to approximately $259 to $363 USD per month. However, salaries may vary depending on the specific company, job responsibilities, and experience level of the individual.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.