CC Voice Inbound Agent

Welcome to HSBC, one of the world's largest banking and financial services organizations. We are currently seeking a highly motivated and customer-oriented individual to join our team as a CC Voice Inbound Agent. As an Inbound Agent, you will be responsible for providing exceptional customer service and support to our clients via phone calls. This role requires strong communication skills, a positive attitude, and the ability to handle complex inquiries with ease. If you are passionate about delivering an outstanding customer experience and meet the qualifications listed below, we would love to hear from you.

1. Greet and welcome customers in a professional and friendly manner.
2. Answer incoming calls from customers and provide prompt, accurate and courteous responses to their inquiries.
3. Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions.
4. Stay up-to-date on HSBC's products, services, and policies to effectively assist customers with their inquiries.
5. Listen actively and empathetically to customers to understand their concerns and provide appropriate solutions.
6. Handle customer complaints and resolve issues in a timely and efficient manner.
7. Collaborate with other team members and departments to ensure consistent and quality customer service.
8. Use various software and systems to accurately record and update customer information and interactions.
9. Meet or exceed performance targets, such as call handling time, customer satisfaction, and sales goals.
10. Adhere to all compliance and regulatory guidelines to ensure the safety and security of customer information.
11. Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
12. Attend training sessions and meetings to enhance knowledge and skills.
13. Maintain a positive and professional attitude at all times, representing HSBC's brand and values.
14. Perform any additional tasks or responsibilities as assigned by the supervisor.

According to JobzMall, the average salary range for a CC Voice Inbound Agent in Colonia Cuauhtémoc, 06500 Mexico City, CDMX, Mexico is approximately $7,000 to $15,000 MXN per month. This is equivalent to approximately $350 to $750 USD per month. Salaries may vary depending on the specific company, experience level, and benefits offered.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.