CC Voice Agent RBWM

Are you a customer-centric individual with excellent communication skills? Do you thrive in a fast-paced environment and have a passion for providing exceptional service? If so, HSBC is looking for you to join our team as a CC Voice Agent for our Retail Banking and Wealth Management department. In this role, you will have the opportunity to interact with clients from all over the world, assisting them with their banking needs and inquiries. To be successful in this position, you must possess strong problem-solving abilities, have a positive attitude, and be able to handle multiple tasks simultaneously. If you're ready for a challenging yet rewarding career in the banking industry, apply now!

• Provide exceptional customer service to clients by addressing their inquiries and concerns in a timely and professional manner
• Demonstrate a strong understanding of the company's products and services to effectively assist clients with their banking needs
• Maintain a high level of customer satisfaction by building rapport and establishing trust with clients
• Handle a high volume of calls and emails in a fast-paced environment while maintaining composure and attention to detail
• Utilize active listening and effective communication skills to understand and resolve customer issues
• Collaborate with team members and other departments to ensure a seamless and efficient customer experience
• Continuously seek opportunities to improve customer service processes and procedures
• Adhere to all company policies and procedures, as well as compliance and regulatory standards
• Handle confidential and sensitive information with discretion and maintain data privacy and security protocols
• Keep up-to-date with industry developments and changes in company policies to effectively assist clients with accurate information
• Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction ratings, and sales goals.

According to JobzMall, the average salary range for a CC Voice Agent RBWM in Zapopan, Jalisco, Mexico is around $13,000 to $17,000 Mexican pesos per month. This is equivalent to approximately $650 to $850 US dollars per month. However, salaries may vary depending on the specific company, location, experience, and skills of the individual. It is always best to research the specific job and company for more accurate salary information.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.