CC Voice Agent RBWM

Welcome to HSBC, a global banking and financial services firm with a mission to connect customers to opportunities, enable businesses to thrive and help people achieve their ambitions. We are seeking a passionate and customer-focused CC Voice Agent RBWM to join our Retail Banking and Wealth Management team. As a CC Voice Agent, you will play a crucial role in providing exceptional customer service and support, representing the HSBC brand with professionalism and empathy. If you have a strong background in customer service, excellent communication skills, and a desire to make a positive impact on people's lives, we want to hear from you. Join our team and help us deliver the best banking experience for our customers.

1. Greet and welcome customers in a warm and professional manner, representing the HSBC brand with pride and integrity.
2. Provide exceptional customer service and support, addressing all customer inquiries and concerns with empathy and efficiency.
3. Maintain a thorough understanding of HSBC's products and services in order to provide accurate and helpful information to customers.
4. Handle all customer interactions with tact and diplomacy, ensuring that their needs are met and their experience with HSBC is positive.
5. Collaborate with other team members to ensure a seamless customer experience and to resolve any complex issues that may arise.
6. Utilize effective communication skills, both verbal and written, to clearly convey information and instructions to customers.
7. Keep up-to-date with industry trends and changes in HSBC's policies and procedures in order to provide accurate and timely information to customers.
8. Maintain a high level of professionalism and confidentiality in dealing with sensitive customer information.
9. Meet and exceed performance metrics and goals, including customer satisfaction, call resolution, and sales targets.
10. Continuously strive to improve the customer experience by providing feedback and suggestions for process and service improvements.
11. Adhere to all regulatory and compliance guidelines to ensure the safety and security of customer accounts and information.
12. Develop and maintain a positive and collaborative working relationship with team members and other departments within HSBC.
13. Embrace a customer-centric mindset and proactively seek opportunities to improve customer satisfaction and loyalty.
14. Continuously strive to expand knowledge and skills through training and development opportunities provided by HSBC.
15. Represent HSBC with professionalism and integrity at all times, both internally and externally.

According to JobzMall, the average salary range for a CC Voice Agent RBWM in Azcapotzalco, Mexico City, CDMX, Mexico is between $8,000 to $12,000 MXN per month. This may vary depending on the company, experience, and skills of the individual.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.