CC Voice Agent RBWM

At HSBC, we are committed to providing exceptional customer service and building strong relationships with our clients. As a CC Voice Agent RBWM, you will play a crucial role in delivering a seamless and personalized banking experience to our customers. We are seeking a highly motivated and customer-focused individual to join our team and help us exceed our clients' expectations. If you have a passion for providing top-notch service and possess the necessary qualifications, we want you on our team. Join us in shaping the future of banking and make a positive impact on our customers' financial journeys.

1. Provide exceptional customer service to all HSBC clients through various communication channels, including phone, email, and chat.
2. Build and maintain strong relationships with clients by understanding their individual needs and providing personalized solutions.
3. Act as the first point of contact for clients, answering inquiries, resolving issues, and addressing concerns in a professional and efficient manner.
4. Demonstrate a thorough understanding of HSBC's products, services, and policies to effectively assist clients with their banking needs.
5. Utilize a customer-centric approach to handle client interactions and ensure a positive customer experience.
6. Proactively identify and recommend products and services that meet clients' financial goals and needs.
7. Collaborate with other departments and teams within HSBC to resolve complex client issues and ensure a seamless customer experience.
8. Maintain accurate and detailed records of all client interactions and transactions in the designated systems.
9. Stay updated with industry trends and changes in HSBC's policies and procedures to provide accurate information to clients.
10. Meet and exceed individual and team performance targets, including customer satisfaction, call quality, and sales goals.
11. Adhere to all compliance and regulatory guidelines to ensure the security and confidentiality of client information.
12. Participate in ongoing training and development programs to enhance knowledge and skills and stay up-to-date with the latest banking trends and technologies.
13. Continuously seek opportunities to improve processes and procedures to enhance the customer experience.
14. Represent HSBC's brand and values by demonstrating professionalism, integrity, and empathy in all client interactions.
15. Foster a positive and collaborative work environment by actively contributing to team meetings and sharing best practices with colleagues.

According to JobzMall, the average salary range for a CC Voice Agent RBWM in Colonia Cuauhtémoc, 06500 Mexico City, CDMX, Mexico is approximately $9,000 to $13,000 MXN per month. This may vary depending on factors such as experience, qualifications, and employer.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.