Assistant Vice President, Policy Servicing (High Net Worth)
Are you a highly experienced insurance professional looking for a new and challenging opportunity? Look no further than HSBC, a global leader in the financial industry. We are seeking a dynamic and results-driven Assistant Vice President to join our team as the Policy Servicing expert for our High Net Worth clients. In this role, you will be responsible for overseeing the policy servicing needs of our exclusive high net worth customer base, ensuring the highest level of service and satisfaction. If you have a passion for delivering exceptional customer service and possess strong leadership skills, we want to hear from you. Join us at HSBC and take the next step in your career today.
- Oversee the policy servicing needs of high net worth clients, ensuring timely and accurate completion of tasks.
- Develop and implement efficient and effective processes for policy servicing to enhance customer experience.
- Serve as the main point of contact for high net worth clients regarding policy servicing inquiries and concerns.
- Maintain a high level of knowledge on insurance policies and regulations to provide accurate and up-to-date information to clients.
- Monitor and analyze policy servicing metrics to identify areas for improvement and implement necessary changes.
- Train, mentor, and guide team members to ensure they are equipped to provide exceptional service to high net worth clients.
- Collaborate with other departments and teams to ensure seamless and efficient policy servicing for high net worth clients.
- Handle escalated customer service issues and provide resolution in a timely and professional manner.
- Stay updated on industry trends and developments to make recommendations for improving policy servicing processes.
- Take ownership of customer satisfaction and work towards achieving high levels of client retention and loyalty.
- Represent HSBC at industry events and conferences to promote our policy servicing capabilities.
- Comply with all relevant regulations and company policies while performing job duties.
- Collaborate with sales and marketing teams to identify opportunities for cross-selling and up-selling to high net worth clients.
- Prepare and present reports on policy servicing performance and recommendations for improvement to senior management.
- Continuously strive towards personal and professional development to enhance skills and knowledge in the insurance industry.
Extensive Knowledge Of High Net Worth (Hnw) Clients: The Ideal Candidate Should Have A Deep Understanding Of The Needs And Expectations Of Hnw Clients, Including Their Financial Goals, Investment Preferences, And Risk Appetite. This Knowledge Will Be Crucial In Developing And Implementing Effective Policy Servicing Strategies For This Client Segment.
Proven Experience In Policy Servicing: The Assistant Vice President Should Have A Minimum Of 5 Years Of Experience In Policy Servicing, Preferably In A High Net Worth Setting. This Should Include Experience In Managing Complex Policy Servicing Issues, Handling Policy Changes, And Ensuring Timely And Accurate Policy Updates.
Strong Analytical And Problem-Solving Skills: This Role Will Involve Analyzing Policy Data, Identifying Trends And Patterns, And Making Data-Driven Decisions To Improve Policy Servicing Processes. The Ideal Candidate Should Possess Excellent Analytical And Problem-Solving Skills To Effectively Manage The Complexities Of Hnw Policy Servicing.
Excellent Communication And Interpersonal Skills: As An Assistant Vice President, The Candidate Will Be Expected To Work Closely With Various Internal Teams, Including Wealth Management, Risk Management, And Compliance. Strong Communication And Interpersonal Skills Are Crucial For Building And Maintaining Effective Working Relationships With These Teams.
In-Depth Knowledge Of Insurance Regulations: Hsbc Operates In Multiple Countries And Is Subject To Various Insurance Regulations. The Assistant Vice President Should Have A Thorough Understanding Of These Regulations To Ensure Compliance In All Policy Servicing Activities. This Includes Knowledge Of Privacy Laws, Anti-Money Laundering Regulations, And Other Relevant Insurance Industry Regulations.
Strategic Planning
Project Management
customer service
Analytical Thinking
Relationship Building
Team Leadership
Risk assessment
Policy Administration
Client management
Compliance monitoring
High Net Worth
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Assistant Vice President, Policy Servicing (High Net Worth) in Singapore is between $90,000 to $120,000 per year. This can vary depending on the specific company, experience level, and location. Some companies may offer additional benefits or bonuses as well.
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HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.
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