Assistant Product Manager - Customer Experience

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? HSBC is seeking an enthusiastic and driven individual to join our team as an Assistant Product Manager for Customer Experience. As a global banking and financial services organization, we are dedicated to providing our customers with the best possible products and services. In this role, you will have the opportunity to work closely with our product development team to enhance our customer experience and drive business growth. We are looking for someone with a strong understanding of customer needs and market trends, coupled with excellent communication and project management skills. Join us and make a meaningful impact on the way our customers interact with our products and services.

1. Collaborate with product development team to identify customer needs and market trends in order to enhance the overall customer experience.
2. Develop and implement strategies to improve customer satisfaction and retention.
3. Conduct market research and gather customer feedback to inform product development decisions.
4. Analyze customer data and metrics to track and measure the success of customer experience initiatives.
5. Collaborate with cross-functional teams to ensure seamless integration of customer experience initiatives across all touchpoints.
6. Work closely with the product development team to ensure that customer experience considerations are integrated into the product development process.
7. Monitor and analyze competitor offerings to identify opportunities for improvement and innovation in our customer experience.
8. Develop and maintain relationships with key stakeholders, including customers, to gather insights and feedback on our products and services.
9. Act as a liaison between the product development team and other departments to ensure alignment and effective communication.
10. Create and deliver presentations to senior management on customer experience initiatives and progress.
11. Participate in industry events and conferences to stay updated on emerging trends and best practices in customer experience.
12. Stay current on regulatory and compliance requirements related to customer experience and ensure all initiatives are in line with these standards.
13. Manage projects related to customer experience, including timelines, budgets, and resource allocation.
14. Continuously seek out opportunities for improvement and innovation in our customer experience processes and procedures.
15. Act as a brand ambassador for HSBC, promoting our commitment to exceptional customer experiences both internally and externally.

According to JobzMall, the average salary range for a Assistant Product Manager - Customer Experience in Fareham, UK is between £28,000 - £35,000 per year. However, the salary may vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries for experienced candidates or in industries with high demand for this role.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.