Assistant Manager Overseas Indian Support

Are you passionate about providing exceptional customer service and making a positive impact in the lives of others? Are you looking for a challenging and rewarding career opportunity in the banking industry? Look no further than HSBC, one of the world's leading banks. We are seeking an Assistant Manager for our Overseas Indian Support team who will play a crucial role in providing support and assistance to our valued overseas Indian customers. Join our dynamic team and use your skills and expertise to help our customers achieve their financial goals while expanding your own professional horizons. If you possess excellent communication, organizational, and problem-solving skills, along with a deep understanding of the Indian market and culture, we want to hear from you!

1. Provide exceptional customer service to overseas Indian customers, ensuring their needs are met and issues are resolved in a timely and professional manner.
2. Serve as a primary point of contact for overseas Indian customers, building and maintaining strong relationships with them.
3. Understand the needs and preferences of overseas Indian customers and provide them with tailored financial solutions.
4. Assist customers with various banking transactions, including account openings, fund transfers, and foreign exchange services.
5. Stay updated on banking policies, products, and services to effectively communicate and promote them to customers.
6. Handle and resolve customer complaints and inquiries, escalating issues when necessary.
7. Collaborate with other team members and departments to ensure a seamless customer experience.
8. Conduct market research and stay informed about the Indian market and culture to better understand customers' needs and preferences.
9. Assist in developing and implementing strategies to attract and retain overseas Indian customers.
10. Monitor and analyze customer satisfaction and feedback, making recommendations for improvement.
11. Train and mentor team members to ensure consistent and high-quality customer service.
12. Adhere to all regulatory and compliance guidelines in the banking industry.
13. Continuously strive to meet and exceed performance targets and contribute to the overall success of the Overseas Indian Support team.

According to JobzMall, the average salary range for a Assistant Manager Overseas Indian Support in Chennai, Tamil Nadu, India is between ₹4,00,000 to ₹6,00,000 per year. This range may vary depending on the specific company, industry, and level of experience of the individual. Factors such as bonuses, benefits, and additional compensation may also impact the overall salary range. Additionally, salaries may be higher for individuals with specialized skills or expertise in the field.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.