Assistant Manager Customer Complaints

Welcome to HSBC, where we value customer satisfaction above all else. We are currently seeking a dedicated and experienced Assistant Manager of Customer Complaints to join our team. As a global bank, we take pride in our commitment to providing exceptional service to our customers. In this role, you will have the opportunity to lead a team and ensure that all customer complaints are handled efficiently and effectively. We are looking for someone who is passionate about customer service, highly organized, and has a strong background in managing complaints. If you are ready for a challenging and rewarding career in the banking industry, we encourage you to apply for this position.

1. Lead and manage a team responsible for handling customer complaints and ensuring timely resolution.
2. Develop and implement strategies to improve customer satisfaction and reduce the number of complaints.
3. Train and mentor team members on effective complaint handling techniques and customer service skills.
4. Maintain a high level of knowledge about HSBC products and services in order to address customer concerns and complaints.
5. Monitor and analyze customer complaint data to identify trends and areas for improvement.
6. Collaborate with other departments to address systemic issues and improve overall customer experience.
7. Ensure all complaints are logged, tracked, and resolved within established timelines.
8. Communicate with customers in a professional and empathetic manner to understand their concerns and provide appropriate solutions.
9. Work closely with the Customer Service Manager to develop and implement customer service policies and procedures.
10. Stay updated on industry regulations and best practices related to customer complaint management.
11. Conduct regular performance evaluations for team members and provide feedback for improvement.
12. Represent HSBC in a positive and professional manner at all times, both internally and externally.
13. Handle escalated complaints and provide timely and effective resolutions.
14. Continuously strive to improve processes and procedures to enhance the customer complaint management process.
15. Maintain accurate and detailed records of all customer complaints and resolutions.

According to JobzMall, the average salary range for a Assistant Manager Customer Complaints in Chennai, Tamil Nadu, India is between ₹3,00,000 and ₹5,00,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual.

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.