Customer Service Representative

Monitor phone queue to ensure proper coverage is maintained at all times Respond to emails, live chat and social media inquiries in a way that reflects our brand voice. Use product knowledge to suggest items to customers and properly inform them on product choice. Provide feedback to management regarding current customer service processes and procedures; we’re always looking to get better! Patience – you’ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort. Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it. Maintain all quality, productivity, reliability and sales performance standards. Assist with overflow calls from other concepts when needed.

According to JobzMall, the average salary range for a Customer Service Representative in S Azusa Ave, City of Industry, CA, USA is between $36,100 and $46,150. This salary range is based on experience, qualifications, and job responsibilities. The salary range for a Customer Service Representative may be higher or lower depending on the company, the location, and the employee's experience.

Hot Topic is a retail chain specializing in counterculture-related clothing and accessories, as well as licensed music. The stores are aimed towards an audience interested in rock music and video gaming, and most of their audience ranges from teens to young adults.