OEM Technical Customer Manager

Fort Collins, CO, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

The Hewlett-Packard/HP team is looking for an experienced and motivated OEM Technical Customer Manager to take on a pivotal role in our growing organization. This position requires strong technical, communication, and customer experience skills, and the ability to manage multiple projects simultaneously. The successful candidate will lead our team of OEM Technical Customer Managers and provide the highest level of customer service and technical support to our clients. We are seeking a highly organized and detail-oriented individual with a minimum of 5 years of experience in customer service, technical support, or a similar field. The ideal candidate should have a degree in Computer Science, Electronics, or a related field. A strong knowledge of computer hardware, software, and related technologies is highly preferred. The OEM Technical Customer Manager must also be able to demonstrate excellent customer service skills and have the ability to quickly resolve customer issues. We are looking for a professional with a positive attitude and a passion for providing exceptional customer service. If this sounds like you, apply now and join our team!

Responsibilities:

Lead and manage a team of OEM Technical Customer Managers.
Provide the highest level of customer service and technical support to clients.
Quickly and effectively resolve customer issues.
Maintain a professional attitude and ensure customer satisfaction.
Have strong communication and customer experience skills.
Manage multiple projects simultaneously.
Utilize knowledge of computer hardware, software, and related technologies.
Remain up-to-date on new products and services.
Ensure all customer inquiries and requests are addressed in a timely manner.
Develop and implement strategies to improve customer service efficiency.

Where is this job?

This job is located at Fort Collins, CO, USA

Job Qualifications

Excellent Written And Verbal Communication Skills
Or Related Field
Ability To Work Independently And As Part Of A Team
Computer Science
Bachelor's Degree In Engineering
Minimum Of Years' Experience In Customer-Facing Roles In The Technology Industry
Proven Ability To Develop And Maintain Strong Customer Relationships
Demonstrated Experience In Providing Technical Support For Products
Strong Problem-Solving And Troubleshooting Skills

Required Skills

Quality Assurance
Project Management
Networking
Communication
Time Management
Team Management
Technical Support
Product knowledge
Interpersonal skills
Negotiation
Leadership
customer service
Problem-Solving
Sales strategies
It Solutions

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a OEM Technical Customer Manager in Fort Collins, CO, USA is $66,000 to $90,000 per year. This includes base salary, bonuses, and other forms of compensation.

Additional Information

Hewlett-Packard/HP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 23rd, 2023

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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