Hardware Support Engineer, Clearance TS SCI with Poly

At Hewlett-Packard/HP, we are seeking a talented and experienced Hardware Support Engineer with active TS SCI clearance and Polygraph to join our dynamic team. As a Hardware Support Engineer, you will play a crucial role in providing technical assistance and troubleshooting support for our hardware products. Your expertise and knowledge will be essential in ensuring the smooth functioning of our hardware systems and maintaining customer satisfaction. If you are a highly motivated individual with excellent problem-solving skills and a passion for technology, we invite you to apply for this exciting opportunity at Hewlett-Packard/HP.

1. Provide technical assistance and troubleshooting support for Hewlett-Packard/HP hardware products.
2. Utilize expertise and knowledge to ensure smooth functioning of hardware systems.
3. Maintain customer satisfaction by resolving hardware issues efficiently and effectively.
4. Collaborate with cross-functional teams to identify and resolve complex hardware issues.
5. Conduct thorough analysis and testing of hardware systems to identify and resolve technical problems.
6. Stay up-to-date on the latest hardware technologies and advancements to provide the best support to customers.
7. Communicate technical information and solutions to customers and team members in a clear and concise manner.
8. Document all hardware support activities and maintain accurate records for future reference.
9. Develop and implement processes and procedures to improve hardware support efficiency.
10. Proactively identify potential hardware issues and provide preventative solutions to customers.
11. Act as a liaison between customers and internal teams to address and resolve hardware-related concerns.
12. Collaborate with vendors and suppliers to ensure timely delivery of hardware components.
13. Train and mentor junior hardware support engineers to enhance their technical skills.
14. Adhere to all company policies and procedures, including security protocols, in handling classified information.
15. Maintain active TS SCI clearance and Polygraph to comply with government security requirements.

According to JobzMall, the average salary range for a Hardware Support Engineer, Clearance TS SCI with Poly in Maryland, USA is $80,000-$120,000 per year. This range can vary based on factors such as experience, education, and specific job responsibilities. Factors such as location, company size, and industry can also impact salary range.

The Hewlett-Packard Company or Hewlett-Packard is an American multinational information technology company headquartered in Palo Alto, California.