Field Technical Support - NonStop Servers

Mumbai, Maharashtra 400063, India

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Hewlett-Packard/HP! We are currently seeking a highly skilled and motivated individual to join our team as a Field Technical Support for NonStop Servers. In this role, you will work closely with our clients to provide technical support and troubleshooting for NonStop Servers, ensuring their optimal performance and customer satisfaction. We are looking for someone who is passionate about technology and has a strong background in NonStop Servers. If you are a problem-solver, have excellent communication skills, and are able to thrive in a fast-paced environment, we would love to hear from you. Join us and be a part of a dynamic and innovative team at Hewlett-Packard/HP.

Provide technical support and troubleshooting for NonStop Servers to ensure optimal performance and customer satisfaction.
Work closely with clients to understand their technical issues and provide timely and effective solutions.
Conduct remote and on-site support for NonStop Servers, including installation, maintenance, and upgrades.
Collaborate with cross-functional teams to identify and resolve complex technical problems.
Keep up-to-date with the latest advancements and updates in NonStop Server technology.
Develop and maintain strong relationships with clients to ensure their ongoing satisfaction and loyalty.
Document all technical support activities and maintain accurate records of client interactions.
Communicate effectively with clients, colleagues, and management to provide updates, status reports, and recommendations.
Continuously improve processes and procedures to enhance the efficiency and effectiveness of technical support services.
Participate in training and development programs to enhance technical knowledge and skills.
Follow company policies and procedures to ensure compliance with industry standards and regulations.
Handle multiple tasks and prioritize workload to meet tight deadlines and provide exceptional customer service.
Proactively identify and address potential issues and risks to prevent downtime or disruptions for clients.
Collaborate with sales and marketing teams to promote NonStop Server products and services and provide technical expertise to potential clients.
Act as a brand ambassador for Hewlett-Packard/HP, maintaining a professional and positive image in all interactions with clients and colleagues.

Where is this job?

This job is located at Mumbai, Maharashtra 400063, India

Job Qualifications

Extensive Knowledge Of Nonstop Servers: A Field Technical Support For Nonstop Servers Should Have A Deep Understanding Of The Architecture, Configuration, And Troubleshooting Of Nonstop Servers. This Includes Experience With Tandem/Hp Nonstop Operating Systems, Utilities, And Hardware Components.
Strong Problem-Solving Skills: Nonstop Servers Are Critical To The Operation Of Many Businesses And Any Issues With These Systems Can Have A Significant Impact. Therefore, A Field Technical Support Should Be Able To Quickly Identify And Resolve Problems With Nonstop Servers To Minimize Downtime And Ensure Business Continuity.
Experience With Networking And Database Systems: Nonstop Servers Often Require Integration With Other Systems And Applications, Such As Networking And Database Systems. A Qualified Candidate Should Have A Good Understanding Of These Systems And Be Able To Troubleshoot Any Issues That May Arise.
Excellent Communication Skills: As A Field Technical Support, You Will Be Required To Communicate With Customers, Colleagues, And Vendors. This Includes Providing Updates On The Status Of Issues, Explaining Technical Concepts To Non-Technical Individuals, And Working With Other Teams To Resolve Complex Problems. Therefore, Strong Verbal And Written Communication Skills Are Essential.
Customer Service Orientation: A Field Technical Support Should Have A Customer-Centric Mindset And Be Committed To Providing Excellent Service To Customers. This Includes Being Responsive To Customer Needs, Maintaining A Positive Attitude, And Going Above And Beyond To Ensure Customer Satisfaction.

Required Skills

Troubleshooting
Technical Support
customer service
Performance tuning
Configuration management
Problem-Solving
Network configuration
Software Installation
System Administration
Hardware Maintenance
Diagnostics
Remote

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Technical Support - NonStop Servers in Mumbai, Maharashtra 400063, India is between ₹ 5,00,000 - ₹ 10,00,000 per year. Factors such as experience, skills, and company size can affect the actual salary for this position. Additionally, benefits and bonuses may vary depending on the employer.

Additional Information

Hewlett-Packard/HP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedMarch 10th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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