Deskside/Help Desk Support Technician
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems. Provide direct post-sales systems technical support to end users and HP Authorized Service Providers. Solve technical problems on an assigned hardware and software platforms. Use proactive monitoring procedures/tools to identify problem prevention opportunities.
Ability to perform while under high-pressure situations.
1-2 years relevant working experience.
Advanced knowledge of operating systems and software.
Detailed understanding of general/technical aspects of the onsite system repair job.
Customer Service skills
Troubleshooting skills
Time Management Skills
Basic networking skills
Basic skills in project management
Verbal communication
Driven and self-motivated
Prioritizing skills
written communication
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a Deskside/Help Desk Support Technician in 10300 Energy Dr, Spring, TX 77389, USA is $18.50 - $25.00 per hour. This salary range depends on the experience and qualifications of the individual.
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The Hewlett-Packard Company or Hewlett-Packard is an American multinational information technology company headquartered in Palo Alto, California.
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