Retail Operations Manager

We at Hermès International are looking for a dynamic and passionate Retail Operations Manager to join our team. As a Retail Operations Manager, you will be responsible for managing the operational activities of the retail business and contributing to the success of our stores and outlets. You must have a proven track record of success in a retail and/or operations management role, as well as a commitment to providing exemplary customer service. You must also have a passion for the Hermès brand and the luxury retail sector. In this role, you will be expected to work collaboratively with the retail leadership team to develop and implement strategies to ensure the business meets its commercial objectives. If this role sounds like the perfect fit for you, please read on!

Responsibilities:

1. Oversee all operational activities of the retail business, such as inventory, staffing, customer service, and sales.
2. Develop and implement strategies to meet commercial objectives.
3. Ensure customer service standards are met and exceeded.
4. Monitor and analyze business performance and identify areas for improvement.
5. Establish and maintain effective relationships with stakeholders.
6. Develop and manage budgets to ensure financial targets are met.
7. Lead and motivate the retail team to ensure optimal performance.
8. Develop and implement policies and procedures to ensure compliance with applicable regulations.
9. Monitor and evaluate competitive landscape and trends in the luxury retail sector.
10. Participate in the recruitment, training, and development of staff.

According to JobzMall, the average salary range for a Retail Operations Manager in Singapore is $45,000 to $90,000 per year. This range can vary depending on the company, the location, the size of the business, and the experience level of the Retail Operations Manager.

Hermès International SCA engages in the provision of textiles and apparel. Its activities include manufacturing, sale and distribution of apparel products. Its products which include leather goods, ready-to-wear and accessories, silk and textiles as well as perfumes and watches.