The Tax Resolution team is within the Customer Operations function and is at the core of providing services that give our customers peace-of-mind. Customer Operations exists to ensure impeccable delivery of key customer needs.Provide exceptional service to our customers. Research and resolve complex cases and payroll tax notices on behalf of our customers. Provide clear and concise case documentation . Work cross-functionally with our Compliance, Engagement, Audit and Tax Operations teams. Interact with government agencies to represent Gusto, advocate for our customers, and resolve complex tax case. Self manage your time by showing initiative towards set goals. Manage a queue of tax notices, daily, towards a measured expectation of completion. This includes but is not limited to updating cases as needed, informing customers of any changes, and collaborating with the Tax Res team on escalated notices or LSI’s (Large Scale Issues).
1 - 2+ years in customer-service role, either in professional environment or in retail/service industry
1 - 2+ years payroll experience - notice resolution experience is preferred
Ability to manage multiple priorities within a high volume and fast-paced environment and handle shifting priorities on a daily basis
Reporting skills
Payroll Processing
Time Management Skills
Analytical skills (data driven)
Customer service aptitude
Verbal communication
Prioritizing skills
written communication
Self-Driven
Results-Driven
Detail oriented and highly organized
According to JobzMall, the average salary range for a Payroll Tax Resolution is $45,000 to $90,000 per year. This salary range could vary depending on the experience and qualifications of the individual, the size of the company, the scope of the position, and other factors.
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Our mission is to create a world where work empowers a better life.
Founded in 2011, Gusto provides payroll, benefits and HR to modern companies. We have offices in San Francisco and Denver, but thanks to our 40,000 small business customers and their employees, there’s a little piece of us in all 50 states.

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