Head of Engineering, CX Platform

At Gusto, we believe in creating a world where work empowers a better life. As the Head of Engineering for our CX Platform, you will play a crucial role in delivering on this mission by leading a team of talented engineers to build and enhance our customer experience platform. We are looking for a strategic and hands-on leader with a passion for delivering exceptional customer experiences through technology. If you thrive in a fast-paced and dynamic environment and have a strong background in engineering and leadership, we want to hear from you.

1. Lead the engineering team responsible for developing and enhancing the CX platform at Gusto.
2. Set a clear and strategic vision for the CX Platform, aligned with the company's mission and goals.
3. Drive the development and implementation of new features and functionality on the CX platform, constantly seeking ways to improve the customer experience.
4. Collaborate with cross-functional teams to ensure the CX platform is integrated seamlessly with other systems and processes.
5. Manage the budget and resources allocated to the CX engineering team, ensuring efficient and effective use.
6. Hire, train, and develop a high-performing team of engineers, fostering a culture of collaboration, innovation, and continuous learning.
7. Set and track performance goals for the team, providing regular feedback and coaching to drive growth and development.
8. Stay up-to-date with industry trends and best practices in customer experience and technology, and leverage this knowledge to drive innovation within the team.
9. Work closely with product managers and designers to translate business requirements and customer needs into technical solutions.
10. Act as a technical advisor to other teams and leaders within the company, providing guidance and insights on the CX platform and its capabilities.
11. Proactively identify and address any technical challenges or roadblocks that may hinder the delivery of a great customer experience.
12. Ensure the CX platform is reliable, scalable, and secure, meeting the highest standards of quality and performance.
13. Communicate progress, updates, and challenges to senior leadership, providing recommendations for improvement and driving alignment with company goals.
14. Foster a positive and inclusive work environment, promoting a culture of diversity, equity, and inclusion within the team and the company as a whole.
15. Represent Gusto's engineering team to external stakeholders, showcasing the company's commitment to delivering exceptional customer experiences through technology.

According to JobzMall, the average salary range for a Head of Engineering, CX Platform in San Francisco, CA, USA is between $185,000 and $250,000 per year. However, this can vary depending on factors such as the company, experience, and specific job responsibilities.

Our mission is to create a world where work empowers a better life.

Founded in 2011, Gusto provides payroll, benefits and HR to modern companies. We have offices in San Francisco and Denver, but thanks to our 40,000 small business customers and their employees, there’s a little piece of us in all 50 states.