At Grubhub, we're on a mission to connect hungry diners with their favorite local restaurants. As the Manager of CRM Marketing, you'll play a crucial role in driving customer engagement and loyalty through targeted and personalized marketing initiatives. We're looking for a creative and data-driven individual who can lead a team to develop and execute effective CRM strategies. If you're passionate about food, technology, and making an impact in the digital marketing space, we want you on our team.
- Develop and execute CRM marketing strategies to drive customer engagement and loyalty.
- Lead a team to create and implement targeted and personalized marketing initiatives.
- Utilize data and analytics to inform and optimize CRM strategies and campaigns.
- Collaborate with cross-functional teams, including product, design, and analytics, to ensure alignment and maximize impact.
- Continuously monitor and analyze CRM performance metrics and make data-driven recommendations for improvement.
- Stay updated on industry trends and best practices to inform and enhance CRM strategies.
- Manage the CRM marketing budget and allocate resources effectively to achieve goals.
- Develop and maintain relationships with key stakeholders, including restaurant partners and technology partners.
- Ensure compliance with data privacy and protection regulations.
- Foster a culture of creativity, innovation, and collaboration within the CRM marketing team.
- Create and present reports on CRM marketing initiatives and results to senior leadership.
- Identify and pursue new opportunities to drive customer engagement and loyalty through CRM marketing.
- Act as a brand ambassador for Grubhub, representing the company and its values in all CRM marketing efforts.
- Support the overall marketing and business goals of Grubhub through CRM initiatives.
- Train and mentor team members to develop their skills and drive their professional growth.
Bachelor's Or Master's Degree In Marketing, Business Administration, Or A Related Field.
Minimum Of 5 Years Of Experience In Crm Marketing, Preferably In The Food Delivery Or E-Commerce Industry.
Strong Understanding Of Crm Principles And Experience Developing And Executing Successful Crm Campaigns.
Excellent Analytical And Problem-Solving Skills, With The Ability To Interpret Data And Make Data-Driven Decisions.
Proven Leadership And Team Management Skills, With The Ability To Effectively Manage A Team And Collaborate With Cross-Functional Teams.
Project Management
Data Analysis
Lead Generation
Campaign Management
Content Strategy
Social media management
Email Marketing
Customer segmentation
Customer journey mapping
Budget planning
Reporting And Analytics
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, CRM Marketing is $85,000-$110,000 per year. However, this can vary depending on factors such as location, industry, and years of experience.
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Grubhub is a leading online and mobile food-ordering and delivery marketplace with the largest and most comprehensive network of restaurant partners, as well as nearly 24 million active diners. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience.
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