Grubhub

Client Success Manager

Grubhub

New York, NY, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We’re looking for a Client Success Manager to join our Grubhub family and help our clients reach their goals! Our Client Success Managers are the heart and soul of Grubhub, helping ensure our clients’ success and satisfaction. As a Client Success Manager, you’ll be responsible for managing the relationship between Grubhub and our clients, from onboarding to deepening their partnerships.To be successful in this role, you’ll need to be a customer-oriented problem solver with excellent interpersonal and communication skills. You’ll need to be organized, have a keen eye for detail, and be able to juggle multiple tasks and projects. We’re looking for someone who loves to learn, is passionate about helping others, and is driven to succeed.If you’re excited to help our clients maximize their opportunities with Grubhub, we’d love to hear from you!

Where is this job?
This job is located at New York, NY, USA
Job Qualifications
  • Excellent Communication Skills

  • Proven Track Record Of Building Relationships With Customers

  • Ability To Manage Multiple Projects

  • Ability To Analyze Customer Data And Identify Opportunities

  • Understanding Of Customer Service Processes

  • Ability To Identify Customer Needs And Create Solutions

  • Experience In Customer Support Or Account Management

  • Knowledge Of Grubhub Products And Services

Required Skills
  • Training

  • Networking

  • Communication

  • Coaching

  • Negotiation

  • Reporting

  • Listening

  • Researching

  • organizing

  • Problem-Solving

  • presenting

  • Analyzing

  • Facilitating

  • Collaborating

  • Relationship-Building

Soft Skills
  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Client Success Manager in New York, NY, USA is $68,000 - $105,000. Salaries may vary depending on the company, experience, location, and other factors.

Additional Information
Grubhub is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 13th, 2023
Apply BeforeJanuary 14th, 2026
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About Grubhub

Grubhub is a leading online and mobile food-ordering and delivery marketplace with the largest and most comprehensive network of restaurant partners, as well as nearly 24 million active diners. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience.

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