Grubhub

Associate, Client Success Manager

Grubhub
Chicago, IL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Grubhub, where we are dedicated to connecting hungry customers with delicious meals from their favorite local restaurants. We are seeking a highly motivated and customer-centric individual to join our team as an Associate Client Success Manager. In this role, you will be responsible for ensuring our clients' success and satisfaction with our platform. If you are a driven and passionate individual with excellent communication skills and a strong understanding of the restaurant industry, we want to hear from you!

  1. Act as the main point of contact for our clients and provide exceptional customer service.
  2. Understand clients' needs and goals, and work towards achieving them to ensure their success on our platform.
  3. Onboard new clients and provide them with training and support to ensure a smooth transition onto our platform.
  4. Build and maintain strong relationships with clients to foster trust and loyalty.
  5. Monitor and analyze client data to identify areas for improvement and provide recommendations for optimizing their experience on our platform.
  6. Resolve any client issues or concerns in a timely and efficient manner.
  7. Collaborate with cross-functional teams to implement new features and products that will enhance the client experience.
  8. Stay updated on industry trends and competition to provide insights and suggestions for improving our platform.
  9. Conduct regular check-ins and reviews with clients to gather feedback and ensure their ongoing satisfaction with our services.
  10. Maintain accurate and updated client records and documentation.
  11. Meet and exceed individual and team performance targets and goals.
  12. Continuously strive to improve and enhance the overall client success process.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications

  • Strong Communication Skills: A Successful Associate, Client Success Manager Must Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Clients, Team Members, And Other Stakeholders.

  • Customer Service Experience: Prior Experience In A Customer-Facing Role, Preferably In The Food Industry, Is Essential For This Position. The Candidate Should Have A Proven Track Record Of Providing Outstanding Customer Service And Resolving Issues In A Timely Manner.

  • Relationship Management: The Ability To Build And Maintain Strong Relationships With Clients Is Crucial For This Role. The Candidate Should Have Experience In Managing Client Accounts, Understanding Their Needs, And Providing Solutions To Meet Those Needs.

  • Analytical Skills: An Associate, Client Success Manager Should Be Proficient In Data Analysis And Have The Ability To Interpret And Present Data In A Meaningful Way. This Will Enable Them To Identify Trends, Measure Success, And Make Data-Driven Recommendations To Clients.

  • Time Management And Organizational Skills: This Role Requires Strong Time Management And Organizational Skills To Effectively Manage Multiple Clients And Tasks. The Candidate Should Have Experience In Prioritizing And Managing Their Workload To Meet Deadlines And Deliver Results.

Required Skills

  • Data Analysis

  • Account Management

  • Communication

  • Sales

  • Time Management

  • Negotiation

  • customer service

  • Relationship Management

  • Teamwork

  • Problem-Solving

  • Client Retention

  • Cross-Selling

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Associate, Client Success Manager in Chicago, IL, USA is $50,000 - $90,000. This can vary depending on factors such as experience, education, and the specific company or industry.

Additional Information
Grubhub is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 9th, 2024
Apply BeforeMay 22nd, 2025
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About Grubhub

Grubhub is a leading online and mobile food-ordering and delivery marketplace with the largest and most comprehensive network of restaurant partners, as well as nearly 24 million active diners. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience.

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