Resident Services Manager

Are you passionate about creating a welcoming and vibrant community for residents? Do you thrive in a fast-paced and dynamic environment? Greystar Real Estate Partners is seeking a highly motivated and experienced Resident Services Manager to oversee the day-to-day operations of our residential communities. As a key member of our team, you will be responsible for ensuring exceptional resident satisfaction and maintaining the highest standards of service. If you possess strong leadership skills, excellent communication abilities, and a commitment to delivering top-notch customer service, we want to hear from you! Join us and be a part of our mission to provide the best living experience for our residents.

1. Oversee the day-to-day operations of residential communities to ensure smooth and efficient functioning.
2. Develop and implement strategies to create a welcoming and vibrant community for residents.
3. Manage and supervise a team of resident services staff, providing guidance and support as needed.
4. Monitor and maintain resident satisfaction levels, addressing any concerns or issues in a timely and effective manner.
5. Collaborate with leasing and marketing teams to attract and retain residents through exceptional customer service.
6. Maintain a high level of communication with residents, addressing any questions or concerns promptly and professionally.
7. Ensure compliance with all company policies and procedures, as well as applicable laws and regulations.
8. Conduct regular inspections of the community to identify any areas for improvement and take necessary action.
9. Manage and track resident feedback, utilizing it to improve services and resident experience.
10. Develop and maintain relationships with local businesses and organizations to enhance resident experience and promote the community.
11. Create and manage resident events and activities to foster a sense of community and engagement.
12. Monitor and manage community budgets and expenses to ensure financial goals are being met.
13. Conduct regular training and development sessions for resident services staff to ensure high-quality service delivery.
14. Stay updated on industry trends and best practices to continuously improve resident services.
15. Work closely with the property manager and other team members to achieve overall community goals and objectives.

According to JobzMall, the average salary range for a Resident Services Manager in Washington, DC, USA is between $45,000 and $65,000 per year. This can vary based on the specific company, experience level, and location within the city. Additionally, benefits and bonuses may also be included in the overall compensation package.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.