Resident Services Manager

At Greystar Real Estate Partners, we believe that building and maintaining strong relationships with our residents is the key to success. As a Resident Services Manager, you will play a crucial role in ensuring that our residents have an exceptional living experience at our properties. We are looking for a dynamic and personable individual who is passionate about providing top-notch customer service and has a strong background in property management. If you thrive in a fast-paced, team-oriented environment and have a desire to make a positive impact in people's lives, we want to hear from you!

1. Develop and maintain positive relationships with residents through effective communication, exceptional customer service, and prompt resolution of any issues or concerns.
2. Oversee the day-to-day operations of resident services, including coordinating move-ins and move-outs, handling lease renewals, and managing resident inquiries and requests.
3. Work closely with the property management team to ensure that all resident needs are met and that the property is well-maintained and in compliance with company standards.
4. Train and supervise resident services staff to ensure they are providing high-quality service and representing the company in a professional manner.
5. Develop and implement resident retention strategies to foster a sense of community and enhance resident satisfaction.
6. Plan and execute resident events and activities to promote a sense of community and build relationships with residents.
7. Collaborate with marketing and leasing teams to attract and retain residents through effective marketing strategies and resident referral programs.
8. Monitor and analyze resident satisfaction and feedback, and take proactive measures to address any areas for improvement.
9. Maintain accurate records and documentation related to resident services, including lease agreements, resident communications, and maintenance requests.
10. Keep up-to-date with industry trends and best practices in resident services and property management, and make recommendations for process improvements and enhancements to the resident experience.

According to JobzMall, the average salary range for a Resident Services Manager in Austin, TX, USA is $38,000 - $58,000 per year. This can vary depending on factors such as the specific company, the candidate's experience and qualifications, and the cost of living in the area. It is important to note that salaries for this role may also include additional benefits such as housing or health insurance.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.