Resident Services Coordinator

At Greystar Real Estate Partners, we believe in providing exceptional living experiences for our residents. As a Resident Services Coordinator, you will have the opportunity to make a meaningful impact on the lives of our residents by ensuring their needs are met and their expectations are exceeded. We are looking for a highly organized and personable individual who is passionate about creating a community that residents are proud to call home. If you are a self-motivated team player with excellent communication skills, attention to detail, and a commitment to providing exceptional customer service, we invite you to apply for this exciting opportunity.

1. Develop and maintain positive relationships with residents, ensuring their needs are met and their expectations are exceeded.
2. Serve as the main point of contact for resident inquiries, concerns, and requests, handling them promptly and professionally.
3. Coordinate and oversee all resident services and events, such as social gatherings, maintenance requests, and community amenities.
4. Maintain accurate records of resident interactions and service requests, ensuring timely and effective resolution.
5. Collaborate with property management team to identify areas of improvement and implement strategies to enhance the resident experience.
6. Conduct regular outreach and communication with residents to gather feedback and ensure satisfaction.
7. Assist with the leasing process by providing tours and information to prospective residents, and facilitating the move-in process for new residents.
8. Monitor and maintain the community's online presence and reputation, responding to reviews and addressing any concerns.
9. Serve as a liaison between residents and property management team, effectively communicating and managing expectations on both sides.
10. Stay up-to-date on industry trends and best practices in resident services, constantly seeking ways to improve and innovate our offerings.
11. Adhere to company policies and procedures, ensuring compliance with fair housing laws and regulations.
12. Collaborate with marketing team to promote resident events and services, creating a sense of community and belonging for our residents.
13. Assist with administrative tasks, such as managing resident files, processing invoices, and maintaining accurate records.
14. Support overall property operations and resident retention efforts by participating in property meetings and contributing to team goals.
15. Represent Greystar Real Estate Partners in a professional and positive manner at all times, embodying our commitment to exceptional customer service.

According to JobzMall, the average salary range for a Resident Services Coordinator in Houston, TX, USA is between $38,000 and $55,000 per year. This amount can vary depending on the specific location, experience level, and employer. Some employers may also offer additional benefits such as healthcare, retirement plans, and bonuses.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.