Resident Service Manager, Senior Technician

At Greystar Real Estate Partners, we pride ourselves on providing exceptional living experiences for our residents. As the Resident Service Manager and Senior Technician, you will play a crucial role in ensuring our communities are well-maintained and our residents are satisfied. We are seeking a highly skilled and experienced individual with a passion for customer service and a strong background in maintenance and management. If you are a dedicated and detail-oriented professional with a desire to help create a welcoming and comfortable environment for our residents, we want to hear from you. Join our team and make a positive impact on the lives of our residents.

1. Manage and oversee all aspects of resident services, including maintenance, repair, and customer service.
2. Develop and implement maintenance and service schedules to ensure the timely completion of all tasks and projects.
3. Train, supervise, and evaluate a team of maintenance technicians to ensure high-quality work and excellent customer service.
4. Act as the main point of contact for resident inquiries, concerns, and complaints, and ensure timely and satisfactory resolutions.
5. Conduct regular inspections of the community to identify and address any maintenance or safety issues.
6. Maintain accurate records and documentation of maintenance requests, work orders, and completed tasks.
7. Coordinate with vendors and contractors for major repairs and renovations.
8. Manage community budgets and expenses related to maintenance and repair.
9. Collaborate with the leasing team to ensure a seamless move-in and move-out process for residents.
10. Continuously seek ways to improve and enhance the resident experience, and implement new initiatives as needed.
11. Stay up-to-date on industry standards and regulations related to maintenance and customer service.
12. Foster a positive and professional work environment and act as a role model for other team members.
13. Conduct regular training and development sessions for staff to enhance their skills and knowledge.
14. Participate in regular meetings with senior management to discuss community performance and provide recommendations for improvement.
15. Adhere to all company policies and procedures and maintain a high level of confidentiality.

According to JobzMall, the average salary range for a Resident Service Manager, Senior Technician in Austin, TX, USA is $54,000 - $69,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.