Lead Concierge

Attention all hospitality professionals! Are you a natural leader with a passion for creating unforgettable experiences? Look no further, as Greystar Real Estate Partners is seeking a dynamic and highly skilled Lead Concierge to join our team. As the face of our luxury residential community, you will have the opportunity to showcase your exceptional customer service skills while leading a team of concierge staff. We are seeking someone who is personable, organized, and able to thrive in a fast-paced environment. If you meet these qualifications and are ready for a challenging and rewarding career, apply now!

1. Serve as the primary point of contact for all resident inquiries and requests, ensuring a high level of customer satisfaction at all times.
2. Lead and manage a team of concierge staff, providing training, guidance, and support as needed.
3. Develop and maintain strong relationships with residents, building a sense of community and trust.
4. Create and implement innovative programs and services to enhance the resident experience.
5. Oversee the daily operations of the concierge desk, ensuring a smooth and efficient workflow.
6. Manage resident packages and deliveries, ensuring timely and accurate distribution.
7. Collaborate with other departments, such as maintenance and leasing, to address resident needs and concerns.
8. Maintain accurate records and reports of resident interactions and requests.
9. Identify and resolve any potential issues or conflicts with residents in a professional and timely manner.
10. Stay updated on industry trends and best practices, and make recommendations for improvement.
11. Ensure that all concierge staff adhere to company policies, procedures, and standards.
12. Conduct regular performance evaluations and provide feedback to concierge staff.
13. Monitor and manage the concierge budget, ensuring efficient use of resources.
14. Participate in the hiring and training of new concierge staff.
15. Serve as a role model for exceptional customer service and professionalism.

According to JobzMall, the average salary range for a Lead Concierge in Washington, DC, USA is $40,000-$50,000 per year. This can vary depending on factors such as experience, education, and specific job duties. Bonuses and other benefits may also be included in the total compensation package.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.