Lead Concierge

Welcome to Greystar Real Estate Partners, where we strive to provide exceptional living experiences for our residents. We are currently seeking a highly motivated and personable individual to join our team as a Lead Concierge. As the first point of contact for our community, the Lead Concierge plays a crucial role in creating a warm and welcoming atmosphere for our residents and guests. This position requires strong organizational skills, attention to detail, and a passion for delivering excellent customer service. If you are a team player with exceptional interpersonal skills and a positive attitude, we want to hear from you.

1. Greet and welcome residents and guests in a friendly and professional manner.
2. Serve as the first point of contact for any inquiries or concerns from residents or guests.
3. Create a warm and welcoming atmosphere for residents and guests by providing exceptional customer service.
4. Maintain a thorough knowledge of the property and its amenities to effectively assist residents and guests.
5. Assist with organizing and coordinating resident events and activities.
6. Manage and maintain resident and guest records, including contact information and special requests.
7. Handle all incoming and outgoing packages and mail for residents.
8. Serve as a liaison between residents and property management to address and resolve any issues or concerns.
9. Train and supervise other concierge staff members.
10. Maintain a clean and organized lobby area.
11. Collaborate with other team members to ensure a seamless and enjoyable living experience for residents.
12. Remain up-to-date on local events and attractions to provide recommendations and assistance to residents and guests.
13. Utilize strong organizational skills to manage multiple tasks and priorities effectively.
14. Uphold and enforce property policies and procedures.
15. Continuously strive to improve the resident experience and provide exceptional service.

According to JobzMall, the average salary range for a Lead Concierge in Washington, DC, USA is $40,000 - $60,000 per year. This can vary depending on the company, location, and years of experience. Some companies may offer additional benefits such as bonuses, commission, and healthcare benefits.

Greystar provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on international, regional and local levels.