With one company, one bill, Granite customers see operational savings far beyond the immediate reduction in their telecommunication bills.

Annual

Entry Level

Other

Full-Time

<p>We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers. Maintain and manage Granite’s Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts.
Minute each meeting weekly and follow up on all actions. Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with customers, sales and customer service staff.</p><p>Granite Telecommunications is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

United States of America

Granite Telecommunications

Premier Account Analyst

Quincy

Massachusetts

Ability to work independently as well as in a group

Ability to work under pressure

Ability to meet deadlines

English

MS Access

MS Outlook

Customer Service skills

MS Excel skills

Effective Time Management

Verbal communication

written communication

Self-Motivated

Problem Solving Skills

Detail Oriented and Organized

Multi-tasking

Professional Services

The Professional Services Industry is growing at a quick pace. This growth is due to the increasing demand for professional services such as legal, accounting, advertising, photographic services, and others from organizations across various industries. Rapid technology change increased pressure to reduce costs, and increased use of smartphones is making the concept of virtual firms more attractive to many in the industry. In the future, more professional firms will go virtual and have few permanent offices. Highly skilled individuals in their respective areas are also possessing a significant threat to these Professional Service companies.  An enormous increase in competition is expected as new players enter the market and alternative business structures are established. To stay competitive and up to date, professionals in this industry should be aware of several key market trends like Social Media Adoption, Value Oriented Revenue Model, Emergence of Modularization and Automation of Backend Services, Technology and Artificial Intelligence, Changing Client Demands to name a few. Globalization, Connectivity and Deregularization is an essential element in the growth of this sector.

Irvine

California

501-1000 Employees

Episode 3: Granite's Director of National Channel Managers, Brad Dupee, launches a new video web series 'Stories From the ...

Stories From The Quarry Episode 3 - Quick SIP Trunk Additions

Premier Account Analyst

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