NOC Technician

Remotely troubleshoot managed service-related issues on support calls with Granite customers and/or field technicians. Confirm managed device status for varying customers depending on their individual service packages and troubleshoot issues that may be present or arise. Professionally, accurately and efficiently handle customer requests including technical and non-technical inquiries to any NOC related services. Answer questions regarding services, product features, outages and problems with company provided equipment in a way appropriate to the audience. Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer. Manage their new and existing ticket queue so that nothing gets ignored or goes unresolved for extended periods of time. Working and reacting to managed services notifications as needed. Answer phone calls and work/delegate incoming e-mails as needed and directed by senior memebers of the NOC team.

According to JobzMall, the average salary range for a NOC Technician in 100 Newport Avenue Extension, Quincy, MA 02171, USA is $35,000 - $50,000. This range may vary depending on experience and qualifications.

With one company, one bill, Granite customers see operational savings far beyond the immediate reduction in their telecommunication bills.