With one company, one bill, Granite customers see operational savings far beyond the immediate reduction in their telecommunication bills.

Annual

Entry Level

Other

Full-Time

<p>Responsible for handling customer calls and guiding clients through troubleshooting steps to resolve their technical issues is a timely manner. Remotely troubleshoot issues on problem calls from Granite customers and field technicians. Professionally and accurately handle customer requests including technical and non-technical inquiries. Answer routine questions regarding service installation, product features, outages and component-level problems. Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.</p><p>Granite Telecommunications is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

United States of America

Granite Telecommunications

Data Repair Analyst

Quincy

Massachusetts

1-2 years in a technical support related role

Ability to work well independently and in a team environment

Telecommunications industry experience a plus

Proven ability to prioritize with a sense of urgency

English

MS Excel

MS Word

Customer Service skills

Effective Time Management

Verbal communication

written communication

Self-Motivated

Problem Solving Skills

Detail Oriented and Organized

Multi-tasking

Professional Services

The Professional Services Industry is growing at a quick pace. This growth is due to the increasing demand for professional services such as legal, accounting, advertising, photographic services, and others from organizations across various industries. Rapid technology change increased pressure to reduce costs, and increased use of smartphones is making the concept of virtual firms more attractive to many in the industry. In the future, more professional firms will go virtual and have few permanent offices. Highly skilled individuals in their respective areas are also possessing a significant threat to these Professional Service companies.  An enormous increase in competition is expected as new players enter the market and alternative business structures are established. To stay competitive and up to date, professionals in this industry should be aware of several key market trends like Social Media Adoption, Value Oriented Revenue Model, Emergence of Modularization and Automation of Backend Services, Technology and Artificial Intelligence, Changing Client Demands to name a few. Globalization, Connectivity and Deregularization is an essential element in the growth of this sector.

Irvine

California

501-1000 Employees

This video provides you with a basic understanding of how the Grid is brought into the property, the cabling that is used, and how ...

Welcome to Granite Grid. Locating Your Service.

Data Repair Analyst

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Get interviewed today!