Manager of Workforce Management

Implement and maintain Workforce Management processes for multiple functions across multiple locations, including offshore resources. Create and maintain budget and staff planning based on anticipated order volume, business trends and new initiatives. Monitor daily team productivity, optimizing personnel to meet team expectations. Implement and administer Workforce Management software and ensure optimized utilization of WFM tools. Provide support and partnership to the Customer Experience and Fraud Teams by implementing process improvements to better serve consumers and drive efficiencies. Anticipate future business changes and challenges and proactively develop and implement new or revised plans to maintain a results-oriented service environment, staying current on Contact Center industry practices and challenges. Interview and identify the most qualified candidates for the Workforce Management team.

According to JobzMall, the average salary range for a Manager of Workforce Management in 5764 W Jefferson Blvd, Los Angeles, CA 90016, USA is $97,000 - $120,000. This salary range is based on the job title, experience, industry, and location of the position.

GOAT is the global platform for style. Founded in 2015 to bring trust to the sneaker community, the technology platform has since expanded to offer apparel and accessories. Through its unique positioning between the primary and resale markets, the company is able to deliver authentic product to over 20M members across 164 countries.