Gillette

Executive Care Technical Advisor

Gillette
Cincinnati, OH, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about providing top-notch customer care and technical support? Do you have a strong background in customer service and a knack for troubleshooting complex issues? If so, we have the perfect opportunity for you! Gillette is seeking a dedicated and knowledgeable Executive Care Technical Advisor to join our team and assist in providing exceptional care and technical assistance to our valued customers. In this role, you will have the chance to utilize your expertise to ensure our customers receive prompt and effective resolutions to their inquiries and concerns. As an Executive Care Technical Advisor, you will play a crucial role in maintaining our reputation for outstanding customer service. To excel in this position, you must possess excellent communication skills, a passion for problem-solving, and a minimum of 3 years of experience in customer service or technical support. If you are ready to take on a challenging and rewarding role, apply now and join our growing team at Gillette!

  1. Provide exceptional customer service and technical support to Gillette's valued customers.
  2. Troubleshoot complex technical issues and provide effective resolutions.
  3. Utilize strong communication skills to effectively communicate with customers and provide clear and concise instructions.
  4. Maintain a high level of product knowledge and stay updated on any new developments or updates.
  5. Assist in maintaining and improving Gillette's reputation for outstanding customer service.
  6. Collaborate with other team members and departments to ensure efficient and effective resolutions for customers.
  7. Respond promptly and professionally to customer inquiries and concerns via phone, email, or chat.
  8. Document all customer interactions and resolutions accurately and thoroughly in the customer database.
  9. Proactively identify and escalate any unresolved issues or trends to appropriate teams.
  10. Stay updated on industry trends and best practices to continuously improve customer support processes.
  11. Provide feedback and suggestions for improving customer service and technical support processes.
  12. Maintain confidentiality and handle sensitive customer information with care.
  13. Adhere to company policies and procedures at all times.
  14. Meet and exceed individual and team performance goals.
  15. Attend regular training sessions to enhance technical skills and knowledge.
Where is this job?
This job is located at Cincinnati, OH, USA
Job Qualifications

  • Bachelor's Degree In Engineering Or A Related Field: A Strong Academic Background In Engineering Or A Related Field Is Essential For An Executive Care Technical Advisor At Gillette. This Qualification Demonstrates A Solid Understanding Of Technical Concepts And Principles.

  • Prior Experience In Customer Service Or Technical Support: Experience In Customer Service Or Technical Support Roles Is Highly Desirable For This Position. It Showcases The Candidate's Ability To Communicate Effectively With Customers And Troubleshoot Technical Issues.

  • Knowledge Of Personal Care Products: A Deep Understanding Of Personal Care Products, Particularly Shaving And Grooming Products, Is A Must For A Technical Advisor At Gillette. This Knowledge Enables The Advisor To Provide Accurate And Effective Solutions To Customer Inquiries And Concerns.

  • Strong Problem-Solving Skills: As An Executive Care Technical Advisor, The Ability To Analyze Complex Problems And Come Up With Innovative Solutions Is Crucial. This Requires Strong Critical Thinking And Problem-Solving Skills To Ensure Customer Satisfaction.

  • Excellent Communication And Interpersonal Skills: The Role Of A Technical Advisor Involves Constant Communication With Customers, As Well As Internal Teams. Therefore, Strong Communication And Interpersonal Skills Are Essential To Effectively Convey Technical Information And Build Relationships With Customers.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Interpersonal skills

  • customer service

  • Analytical Thinking

  • Detail-oriented

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Technical Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Executive Care Technical Advisor in Cincinnati, OH, USA is between $80,000 and $110,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities. Some companies may also offer additional benefits and bonuses, which can impact the overall salary package.

Additional Information
Gillette is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 15th, 2025
Apply BeforeJune 14th, 2025
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About Gillette

Gillette is an American brand of safety razors and other personal care products including shaving supplies, owned by the multi-national corporation Procter & Gamble.

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