Senior Telecom Operations Engineer

At Genesys, we are looking for a talented, experienced Senior Telecom Operations Engineer to join our team. In this role, you will work closely with our internal teams and key stakeholders to develop and maintain our telecom systems. You will be responsible for ensuring the efficiency of our telecom operations, and you must be able to take initiative and problem-solve quickly.The ideal candidate for this position will have a Bachelor's degree in Telecommunications, Computer Science, or a related field, along with a minimum of 8 years of experience in telecom operations. You must be well-versed in telecom technologies such as VoIP, SIP, and SS7, and have a strong understanding of telecom networks and protocols. You must also have excellent communication and organizational skills, as well as a strong customer service mindset.If you are passionate about telecom operations and have experience in the field, we would love to hear from you. This is a great opportunity to join a dynamic team and advance your career.

Responsibilities:

1. Develop and maintain telecom systems for the organization.
2. Monitor and ensure the efficiency of telecom operations.
3. Troubleshoot and resolve any telecom issues that arise.
4. Stay up to date on telecom technologies and protocols.
5. Work closely with internal teams and key stakeholders.
6. Provide excellent customer service to clients.
7. Establish and maintain relationships with telecom partners.
8. Maintain telecom data to ensure accuracy and integrity.
9. Document processes and procedures for telecom operations.
10. Monitor telecom systems for potential security risks.

According to JobzMall, the average salary range for a Senior Telecom Operations Engineer in Boston, MA, USA is between $96,000 and $128,000 per year. This figure is based on the salaries reported by job postings on the website.

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.