Service Desk Deputy Program Manager

Welcome to General Dynamics! We are currently seeking a highly motivated and experienced Service Desk Deputy Program Manager to join our team. As a leader in the defense and aerospace industry, General Dynamics prides itself on providing innovative and cutting-edge solutions to our clients. In this role, you will have the opportunity to utilize your exceptional leadership skills and technical expertise to oversee the daily operations of our service desk program. We are looking for a candidate who is driven, adaptable, and passionate about delivering top-notch customer service. If you are ready to take on a challenging and rewarding position with a dynamic company, we encourage you to apply.

1. Oversee and manage the day-to-day operations of the service desk program.
2. Utilize exceptional leadership skills to motivate and guide team members towards achieving program goals.
3. Ensure that all service desk activities are in line with company policies and procedures.
4. Monitor and analyze program performance metrics to identify areas for improvement and implement necessary changes.
5. Develop and maintain relationships with clients to ensure satisfaction and address any concerns.
6. Collaborate with cross-functional teams to implement new processes and technologies to enhance program efficiency and effectiveness.
7. Train and mentor service desk staff to ensure they have the necessary skills and knowledge to provide exceptional customer service.
8. Stay updated on industry trends and best practices to continuously improve the program.
9. Communicate program updates and progress to senior management and stakeholders.
10. Manage program budget and resources to ensure optimal utilization and cost-effectiveness.
11. Conduct performance evaluations and provide constructive feedback to team members.
12. Resolve any escalated customer issues or complaints in a timely and professional manner.
13. Ensure compliance with all relevant regulations and standards.
14. Act as a point of contact for any service desk-related inquiries or requests.
15. Collaborate with other program managers to ensure smooth coordination and delivery of services to clients.

According to JobzMall, the average salary range for a Service Desk Deputy Program Manager in Washington, DC, USA is $70,000 to $90,000 per year. This may vary depending on factors such as experience, education, and the specific company or organization that the individual is working for.

General Dynamics Corporation is an American aerospace and defense corporation. As of 2019, it was the fifth-largest defense contractor in the United States, and the sixth-largest in the world, by sales.