Service Desk Analyst - overnight shifts

Are you a night owl who thrives in a fast-paced environment? Do you have a passion for solving technical issues and providing top-notch customer service? If so, General Dynamics is seeking a dedicated and experienced Service Desk Analyst to join our team for overnight shifts. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients, ensuring that their IT issues are resolved in a timely and efficient manner. The ideal candidate will have strong communication skills, a strong technical background, and a commitment to delivering exceptional service. Join our team and be a part of a dynamic and growing company!

1. Provide technical support and assistance to clients during overnight shifts.
2. Troubleshoot and resolve technical issues related to hardware, software, and network systems.
3. Communicate effectively with clients to understand and assess their technical needs.
4. Document and track all client interactions and technical issues in a timely and accurate manner.
5. Collaborate with other team members to ensure efficient and effective resolution of technical issues.
6. Continuously improve technical knowledge and skills to keep up with the latest technologies and industry trends.
7. Adhere to company policies, procedures, and security protocols in all client interactions.
8. Maintain a high level of professionalism and customer service while assisting clients.
9. Prioritize and manage multiple technical issues simultaneously in a fast-paced environment.
10. Provide regular updates and reports on technical issue trends and resolutions.
11. Participate in team meetings and training sessions to share knowledge and improve processes.
12. Work closely with other departments to ensure seamless delivery of IT services to clients.
13. Proactively identify and suggest solutions to potential technical issues to prevent future problems.
14. Maintain a positive and collaborative attitude while working with clients and team members.
15. Meet and exceed performance metrics and goals set by the company.

According to JobzMall, the average salary range for a Service Desk Analyst - overnight shifts in Washington, DC, USA is $50,000 to $70,000 per year. This may vary depending on the specific company, experience level, and skills of the individual. Factors such as bonuses, benefits, and overtime may also affect the overall salary range.

General Dynamics Corporation is an American aerospace and defense corporation. As of 2019, it was the fifth-largest defense contractor in the United States, and the sixth-largest in the world, by sales.