Liaison Engineer, Service Engineering

Are you a highly motivated individual with a passion for engineering and customer service? Do you thrive in a fast-paced environment and enjoy building relationships with clients? General Dynamics is seeking a skilled Liaison Engineer to join our Service Engineering team. As a Liaison Engineer, you will act as the primary point of contact between our company and our customers, ensuring that our products and services meet their needs and exceed their expectations. This is a unique opportunity to utilize your technical expertise and interpersonal skills to make a meaningful impact in the defense industry. We are looking for candidates with a strong background in engineering, exceptional communication skills, and a customer-centric mindset. If you are ready to take on a challenging and rewarding role, we invite you to apply for the position of Liaison Engineer at General Dynamics.

1. Serve as the main point of contact for customers, maintaining positive and professional relationships.
2. Communicate with customers to understand their needs and provide technical support and solutions.
3. Collaborate with internal teams to ensure timely and efficient delivery of products and services to customers.
4. Conduct technical analysis and troubleshooting to address customer inquiries and issues.
5. Provide expertise and guidance to customers on product usage, maintenance, and upgrades.
6. Continuously monitor and assess customer satisfaction and take necessary actions to improve service delivery.
7. Act as a liaison between customers and internal teams to relay feedback, concerns, and suggestions.
8. Stay up-to-date with industry trends and advancements to provide customers with the most innovative solutions.
9. Develop and maintain technical documentation and reports for customers.
10. Participate in product development and improvement initiatives based on customer feedback.
11. Represent the company at customer meetings, conferences, and trade shows.
12. Collaborate with sales and marketing teams to identify new business opportunities and potential customers.
13. Ensure compliance with company policies, procedures, and regulatory requirements.
14. Keep accurate records of customer interactions, transactions, and feedback.
15. Continuously improve customer service processes and procedures to increase efficiency and customer satisfaction.

According to JobzMall, the average salary range for a Liaison Engineer, Service Engineering in Savannah, GA, USA is between $70,000 and $90,000 per year. This may vary based on factors such as experience, qualifications, and the specific company or organization the engineer is employed with.

General Dynamics Corporation is an American aerospace and defense corporation. As of 2019, it was the fifth-largest defense contractor in the United States, and the sixth-largest in the world, by sales.