Information Technology Support Specialist

Welcome to General Dynamics! We are currently seeking a highly skilled and motivated Information Technology Support Specialist to join our dynamic team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of all our technological systems and providing exceptional support to our employees. We are looking for an individual who is passionate about technology and has a strong desire to continuously learn and grow. If you are a problem-solver with excellent communication skills and a strong technical background, we would love to hear from you. Keep reading to learn more about the qualifications and responsibilities for this exciting opportunity.

1. Provide technical support to all employees, including troubleshooting and resolving hardware, software, and network issues in a timely and efficient manner.
2. Monitor and maintain all company systems and equipment, ensuring they are functioning properly and are up-to-date.
3. Install, configure, and update software and hardware as needed.
4. Collaborate with other IT team members to develop and implement new systems or upgrades to existing systems.
5. Stay up-to-date with emerging technologies and industry trends to make recommendations for improvements and optimizations.
6. Create and maintain documentation and manuals for IT processes and procedures.
7. Train employees on the proper use of technology and systems to increase efficiency and productivity.
8. Perform regular system backups and disaster recovery operations to ensure the safety and security of company data.
9. Manage user accounts and permissions, ensuring appropriate access levels are maintained.
10. Communicate effectively with all levels of employees to understand their technical needs and provide solutions accordingly.
11. Respond to IT support requests in a timely and professional manner.
12. Collaborate with external vendors and service providers to resolve technical issues and ensure smooth operation of systems.
13. Proactively identify potential technical issues and implement solutions to prevent them from occurring.
14. Maintain inventory of all hardware and software, and make recommendations for upgrades or replacements as needed.
15. Adhere to company policies and procedures, including security protocols, to ensure the confidentiality and integrity of company data.
16. Continuously improve and streamline IT processes to enhance overall efficiency and effectiveness.
17. Provide exceptional customer service and maintain a positive and professional attitude at all times.

According to JobzMall, the average salary range for a Information Technology Support Specialist in Annapolis Junction, MD, USA is $60,000 to $80,000 per year. This range may vary depending on factors such as experience, skills, and the specific company or organization the individual is working for. Some IT support specialists may also earn bonuses or other benefits in addition to their base salary.

General Dynamics Corporation is an American aerospace and defense corporation. As of 2019, it was the fifth-largest defense contractor in the United States, and the sixth-largest in the world, by sales.