General Dynamics

Help Desk Technician

General Dynamics
Annapolis Junction, MD, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you skilled in troubleshooting technical issues and providing excellent customer service? Do you have a passion for problem-solving and a strong desire to help others? If so, we have an exciting opportunity for you! General Dynamics is seeking a dedicated and knowledgeable Help Desk Technician to join our team. As a Help Desk Technician, you will play a critical role in providing technical support to our valued clients. We are looking for individuals with a strong technical background, excellent communication skills, and a customer-oriented mindset. If you are ready to take on new challenges and be part of a dynamic and innovative team, we encourage you to apply!

  1. Provide technical support to clients via phone, email, and remote assistance.
  2. Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  3. Utilize knowledge of various operating systems, applications, and hardware to effectively troubleshoot and diagnose problems.
  4. Document all customer interactions and resolutions accurately and in a timely manner.
  5. Collaborate with other team members to resolve complex technical issues.
  6. Maintain a high level of customer satisfaction by providing excellent customer service and effectively communicating technical information in a non-technical manner.
  7. Proactively identify and escalate recurring or serious technical issues to management.
  8. Stay updated on new technologies and industry developments to continuously improve technical knowledge and skills.
  9. Assist in the development and maintenance of knowledge base articles and training materials.
  10. Adhere to company policies and procedures, including security protocols and data protection measures.
  11. Prioritize and manage multiple tasks in a fast-paced environment.
  12. Collaborate with other departments and teams to provide efficient and effective solutions.
  13. Maintain a positive and professional attitude while working with customers and colleagues.
  14. Attend training sessions and team meetings to enhance skills and knowledge.
  15. Follow established processes and procedures to ensure consistent and high-quality service delivery.
Where is this job?
This job is located at Annapolis Junction, MD, USA
Job Qualifications

  • Technical Skills: A Strong Understanding Of Computer Hardware, Software, And Networking Is Essential For A Help Desk Technician At General Dynamics. This Includes Proficiency In Operating Systems, Troubleshooting Techniques, And Remote Support Tools.

  • Communication Skills: Help Desk Technicians Must Be Able To Communicate Effectively With Both Technical And Non-Technical Users. They Should Possess Excellent Written And Verbal Communication Skills To Provide Clear Instructions And Explanations.

  • Customer Service Experience: As The First Point Of Contact For Technical Issues, Help Desk Technicians Must Have A Strong Customer Service Orientation. They Should Be Patient, Empathetic, And Able To Handle Difficult Or Frustrated Users With Professionalism.

  • Problem-Solving Abilities: Help Desk Technicians Should Have Strong Analytical And Problem-Solving Skills To Diagnose And Resolve Technical Issues. They Must Be Able To Think Critically And Creatively To Find Solutions To Complex Problems.

  • Time Management And Multitasking Skills: Help Desk Technicians Often Deal With Multiple Support Requests At Once, So The Ability To Prioritize And Manage Time Effectively Is Crucial. They Should Be Able To Handle A High Volume Of Work While Still Providing Timely And Effective Support.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Technical Support

  • Attention to detail

  • customer service

  • Active listening

  • software troubleshooting

  • Problem-Solving

  • Hardware Troubleshooting

  • Remote Support

  • Mult

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Help Desk Technician in Annapolis Junction, MD, USA is $45,000 - $55,000 per year. This can vary depending on the specific job duties, experience level, and company. Some Help Desk Technicians may earn higher salaries if they have specialized skills or certifications.

Additional Information
General Dynamics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 20th, 2023
Apply BeforeJune 21st, 2025
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About General Dynamics

General Dynamics Corporation is an American aerospace and defense corporation. As of 2019, it was the fifth-largest defense contractor in the United States, and the sixth-largest in the world, by sales.

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