Field Service Technician

At General Dynamics, we seek a talented Field Service Technician to join our team and provide top-notch customer service in the field. This exciting position requires an individual who is detail-oriented, organized, and customer-focused. Our ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for problem-solving. If you are an enthusiastic professional with the right qualifications, we would love to hear from you!The successful candidate must possess a minimum of an Associate’s Degree in a related field or equivalent experience. A minimum of two years of experience in the field of customer service or technical support, specifically in the areas of installation, troubleshooting, and repair, is also required. Knowledge of computer systems and networks is essential. This position requires excellent communication skills, both verbal and written, and the ability to interact with customers in a professional manner. Candidates must also be willing to travel to customer sites as necessary.

Responsibilities:

1. Install, troubleshoot, and repair customer equipment in the field.
2. Provide top-notch customer service and technical support.
3. Ensure that customer needs are met in an efficient and timely manner.
4. Provide technical guidance and assistance to customers.
5. Maintain accurate records of customer interactions.
6. Identify and resolve customer issues in a timely manner.
7. Develop and maintain positive customer relationships.
8. Monitor and maintain computer systems and networks.
9. Adhere to safety and quality control standards.
10. Travel to customer sites as needed.

According to JobzMall, the average salary range for a Field Service Technician in Sterling Heights, MI, USA is $39,000 - $60,000. Factors such as experience, industry, and certifications may influence an individual's salary within this range.

General Dynamics Corporation is an American aerospace and defense corporation. As of 2019, it was the fifth-largest defense contractor in the United States, and the sixth-largest in the world, by sales.