Senior VOC Researcher, UX Research
Are you a passionate and experienced researcher with a deep understanding of the customer experience? Do you thrive in a dynamic and data-driven environment? If so, we have an exciting opportunity for you! Geico Auto Insurance is seeking a Senior VOC Researcher, UX Research to join our team. In this role, you will play a critical role in shaping our customer experience by conducting innovative and impactful research. We are looking for a highly skilled and motivated individual with a strong background in VOC research and UX. If you are ready to take on a new challenge and make a significant impact on a leading insurance company, we want to hear from you!
- Conduct in-depth VOC research to gain a deep understanding of customer needs and preferences.
- Develop and execute research plans to gather insights and data on customer behaviors and preferences.
- Analyze and interpret data from various sources to identify trends and patterns in customer experience.
- Communicate research findings and insights to cross-functional teams in a clear and actionable manner.
- Collaborate with product and design teams to incorporate research findings into product and service development.
- Stay up-to-date on industry trends and best practices in VOC research and UX to continually improve research methods and techniques.
- Manage and prioritize multiple research projects, ensuring timely delivery of high-quality results.
- Utilize a variety of research methods, such as surveys, focus groups, and usability testing, to gather insights.
- Develop and maintain relationships with internal stakeholders and external research partners.
- Use quantitative and qualitative data to create compelling and impactful reports and presentations.
- Act as a subject matter expert on VOC research and UX, providing guidance and support to other team members.
- Continuously monitor and measure the effectiveness of research initiatives and recommend improvements.
- Represent the company at industry events and conferences to stay informed of industry trends and advancements.
- Proactively identify opportunities for research and make recommendations to improve the customer experience.
- Collaborate with cross-functional teams to identify and address pain points in the customer journey.
Extensive Experience With Qualitative And Quantitative Research Methods: A Senior Voc Researcher At Geico Auto Insurance Should Possess A Deep Understanding And Practical Experience With A Wide Range Of Research Methods, Including Surveys, Focus Groups, Usability Testing, And Ethnographic Research.
Strong Analytical Skills: As A Senior Voc Researcher, The Ability To Analyze And Interpret Data Is Crucial. The Candidate Should Have A Strong Background In Data Analysis And Be Proficient In Using Statistical Software And Tools.
Proven Track Record Of Delivering Actionable Insights: The Ideal Candidate Should Have A Proven Track Record Of Delivering Actionable Insights That Have Directly Impacted Business Decisions. This Includes The Ability To Synthesize Complex Information And Communicate It Effectively To Stakeholders.
Knowledge Of The Automotive Industry: A Senior Voc Researcher At Geico Auto Insurance Should Have A Strong Understanding Of The Automotive Industry And The Competitive Landscape. This Knowledge Will Help Them To Identify Key Trends And Opportunities That Will Inform Research Strategies.
Excellent Communication And Collaboration Skills: The Role Of A Senior Voc Researcher Involves Working Closely With Cross-Functional Teams To Gather And Analyze Data, As Well As Present Findings And Recommendations. Strong Communication And Collaboration Skills Are Essential For This Role.
Data Analysis
Customer segmentation
User Research
survey design
usability testing
Competitive analysis
UX design
Market analysis
User Journey Mapping
Customer Insights
Persona Development
Communication
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Senior VOC Researcher, UX Research in Fredericksburg, VA 22401, USA is $85,000-120,000 per year. This range can vary based on factors such as the specific company, the candidate's experience and qualifications, and the cost of living in the area.
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The Government Employees Insurance Company is an American auto insurance company with headquarters in Chevy Chase, Maryland. It is the second largest auto insurer in the United States, after State Farm. It's Parent organization is Berkshire Hathaway.
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