Senior Tech Services Specialist

Are you a tech-savvy problem solver with a passion for customer service? Look no further! Geico Auto Insurance is seeking a highly skilled and experienced Senior Tech Services Specialist to join our team. In this role, you will play a crucial role in providing exceptional technical support to our customers while also serving as a mentor to our junior tech specialists. We are looking for a dedicated individual with a strong background in IT and a knack for delivering top-notch customer service. If you have a passion for technology and a desire to make a positive impact in the lives of others, we want to hear from you!

1. Provide exceptional technical support to Geico Auto Insurance customers, both over the phone and through email communication.
2. Serve as a mentor to junior tech services specialists, providing guidance and training as needed.
3. Troubleshoot and resolve complex technical issues in a timely manner.
4. Maintain a high level of customer service by actively listening to customer concerns and finding effective solutions.
5. Stay up-to-date on the latest technology and IT trends to continuously improve technical support processes.
6. Collaborate with other departments and teams to resolve customer issues and improve overall customer experience.
7. Document and track all customer interactions and technical issues for future reference and analysis.
8. Proactively identify and escalate potential issues to higher-level support teams.
9. Maintain a positive and professional attitude while handling challenging customer situations.
10. Contribute to the development and improvement of technical support policies and procedures.
11. Communicate technical information and updates to customers and colleagues in a clear and understandable manner.
12. Adhere to company policies and guidelines while handling confidential customer information.
13. Continuously strive to meet and exceed individual and team performance goals.
14. Participate in ongoing training and development opportunities to enhance technical skills and knowledge.
15. Keep accurate records of all work performed and provide regular reports to management.

According to JobzMall, the average salary range for a Senior Tech Services Specialist in Chevy Chase, MD, USA is $85,000 - $125,000 per year. This may vary depending on the specific company, experience level, and skills of the individual.

The Government Employees Insurance Company is an American auto insurance company with headquarters in Chevy Chase, Maryland. It is the second largest auto insurer in the United States, after State Farm. It's Parent organization is Berkshire Hathaway.