Commercial Claims Unit Manager

At Geico Auto Insurance, we pride ourselves on providing top-notch customer service and support to our clients. As our company continues to grow, we are looking for a highly skilled and experienced Commercial Claims Unit Manager to join our team. In this role, you will oversee the daily operations of our Commercial Claims Unit, ensuring efficient and effective handling of claims. We are seeking a dynamic leader who possesses strong organizational skills, exceptional communication abilities, and a proven track record in managing commercial claims. If you are passionate about delivering exceptional service and driving results, we want to hear from you!

1. Oversee the daily operations of the Commercial Claims Unit, including managing a team of claims adjusters and support staff.
2. Develop and implement strategies to improve the efficiency and effectiveness of the claims handling process.
3. Train and mentor claims staff, providing guidance and support to ensure high-quality customer service.
4. Monitor and analyze key performance metrics to identify areas for improvement and implement action plans.
5. Collaborate with other departments, such as Underwriting and Legal, to ensure timely and accurate claims resolution.
6. Conduct regular performance evaluations and provide feedback to team members to promote professional development.
7. Stay updated on industry trends and changes in regulations related to commercial claims to ensure compliance.
8. Act as a point of escalation for complex or high-value claims, providing guidance and support to resolve issues.
9. Communicate with clients, brokers, and other stakeholders to address concerns and provide updates on claim status.
10. Develop and maintain strong relationships with clients and business partners to promote customer retention and satisfaction.
11. Participate in the development and implementation of new processes and procedures to enhance the claims handling process.
12. Assist in budget planning and management for the Commercial Claims Unit.
13. Stay informed of company goals and objectives and work towards achieving them through effective management of the claims unit.
14. Foster a positive and collaborative work environment within the team.
15. Adhere to company policies and procedures and ensure team members are also compliant.

According to JobzMall, the average salary range for a Commercial Claims Unit Manager in Richardson, TX, USA is $80,000 - $120,000 per year. However, this can vary depending on factors such as experience, company size, and industry.

The Government Employees Insurance Company is an American auto insurance company with headquarters in Chevy Chase, Maryland. It is the second largest auto insurer in the United States, after State Farm. It's Parent organization is Berkshire Hathaway.