
Account Solutions Associate
This position will learn the various duties of working within the Service Delivery Group, but with a primary focus on the Account Solutions Department. Respond to customer requests to shop cars for compliance, bad order and Destroyed and Damaged Car Tracking (DDCT) incidents. Review repair estimates and communicate customer liability charges to the customer. Utilize customer specific contracts to determine if any customer liability items are actually owner’s responsibility. Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations. Provide accurate, consistent, and timely contracts to customers for the GATX commercial organization. Update and maintain mechanical records, review and track documentation required by regulatory agencies, process Inbound Validation (IVP) form data received from GATX Rail Service Centers, Mini-Mobile Units and contract shops.
General rail industry knowledge desirable
0-2 years experience in a customer facing or industry related job
Some travel required
MS Excel
Negotiation skills
SAP
MS Word
MS PowerPoint
Customer Service skills
Multitasking
Problem Solving
Verbal communication
Detail Oriented
written communication
Organizational skills
According to JobzMall, the average salary range for a Account Solutions Associate in 233 S Wacker Dr, Chicago, IL 60606, USA is $45,000 - $60,000 per year. The salary range can vary depending on the experience and qualifications of the individual.
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GATX Corporation, founded in 1898, is the leading global railcar lessor. We strive to be recognized as the finest railcar leasing company in the world by our customers, our shareholders, our employees, and the communities where we operate. We own railcar fleets in North America, Europe, and Asia. In addition, we operate the largest fleet of US-flagged vessels on the Great Lakes and jointly own one of the largest aircraft spare engine lease portfolios in the world. We operate through four business segments: Rail North America, Rail International, Portfolio Management, and American Steamship Company (“ASC”).

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