Digital Operations Manager

Welcome to Gap, where our passion for fashion is matched only by our commitment to innovation and excellence. We are currently seeking a highly driven and dynamic Digital Operations Manager to join our team and play a critical role in revolutionizing our e-commerce operations. As the Digital Operations Manager, you will have the opportunity to lead and optimize our digital platforms, ensuring seamless and efficient processes that enhance the customer experience. We are looking for a strategic thinker with strong leadership skills and a passion for driving results. If you have a track record of success in digital operations, a keen eye for detail, and a customer-centric mindset, we want to hear from you. Join us in shaping the future of retail and be a part of the Gap family!

1. Develop and implement digital operations strategies and processes to enhance the overall efficiency and effectiveness of our e-commerce operations.
2. Lead and manage the day-to-day operations of our digital platforms, including website, mobile app, and other online channels.
3. Collaborate with cross-functional teams, including IT, Marketing, and Supply Chain, to ensure seamless integration and alignment of digital operations with overall business objectives.
4. Monitor and analyze key metrics and KPIs to identify opportunities for improvement and drive scalable growth.
5. Develop and maintain relationships with external partners and vendors to ensure the best possible service and support for our digital operations.
6. Stay updated on industry trends and best practices in e-commerce and digital operations to continuously innovate and improve our processes.
7. Manage and mentor a team of digital operations specialists, providing guidance, feedback, and development opportunities.
8. Oversee the implementation and maintenance of new digital tools and technologies to optimize our e-commerce operations.
9. Ensure compliance with company policies, procedures, and regulatory requirements related to digital operations.
10. Foster a customer-centric mindset within the digital operations team, continuously seeking ways to enhance the customer experience and satisfaction.
11. Collaborate with internal and external stakeholders to troubleshoot and resolve any issues or challenges that may arise in the digital operations process.
12. Communicate regularly with senior management, providing updates on digital operations performance and recommendations for improvement.
13. Drive a culture of continuous improvement and efficiency within the digital operations team.
14. Represent Gap and its values in all interactions with customers, partners, and team members.

According to JobzMall, the average salary range for a Digital Operations Manager in San Francisco, CA, USA is between $97,000 and $145,000 per year. However, this can vary depending on the specific company, industry, and level of experience. Some companies may offer higher salaries and additional benefits for experienced and highly skilled digital operations managers.

The Gap, Inc., or Gap, is an American worldwide clothing and accessories retailer. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 50 years, the company has grown from a single store to a global fashion business with seven brands — Gap, Banana Republic, Old Navy, Athleta, Intermix, Hill City, and Janie and Jack. Gap's clothes are available in 90 countries worldwide through over 3,100 company-operated stores, almost 400 franchise stores, and e-commerce sites.