Assistant Manager, Customer Operations

Are you a dynamic and enthusiastic individual with a passion for customer service? Do you have a proven track record of leading and motivating a team to deliver exceptional results? If so, then we have an exciting opportunity for you to join our team as an Assistant Manager of Customer Operations at Gap!As the Assistant Manager of Customer Operations, you will play a pivotal role in ensuring that our customers have a seamless shopping experience. You will be responsible for overseeing all aspects of customer service operations, including managing a team of customer service representatives, monitoring performance metrics, and implementing strategies to improve overall customer satisfaction.To excel in this role, you must have a minimum of 2 years of experience in a customer service management role, excellent communication and leadership skills, and a strong understanding of customer service best practices. A Bachelor's degree in Business Administration or a related field is preferred.We are looking for a driven and results-oriented individual who is customer-focused and has a keen eye for detail. If you are ready to take on a new challenge and contribute to the success of our brand, then we would love to hear from you!

1. Oversee all aspects of customer service operations to ensure a seamless shopping experience for customers.
2. Manage and lead a team of customer service representatives, providing guidance, support, and motivation to meet and exceed performance targets.
3. Monitor and analyze performance metrics to identify areas for improvement and implement strategies to increase customer satisfaction.
4. Develop and maintain strong relationships with customers, ensuring their needs are met and issues are resolved in a timely and satisfactory manner.
5. Train and onboard new team members on customer service best practices, company policies, and procedures.
6. Collaborate with other departments, such as sales, marketing, and inventory, to ensure a cohesive and efficient customer experience.
7. Stay updated on industry trends and best practices to continuously improve the customer service process.
8. Handle escalated customer inquiries and complaints, providing prompt and effective solutions.
9. Develop and implement customer service strategies to increase customer retention and loyalty.
10. Conduct regular performance evaluations and provide feedback and coaching to team members to drive their professional development.
11. Create and maintain reports on customer service performance and present findings to senior management.
12. Foster a positive and inclusive work environment that encourages teamwork, collaboration, and open communication.
13. Ensure compliance with company policies and procedures, as well as legal and ethical standards.
14. Represent the company in a professional and positive manner at all times.
15. Continuously seek ways to improve processes and procedures to enhance the overall customer service experience.

According to JobzMall, the average salary range for a Assistant Manager, Customer Operations in Seattle, WA, USA is $41,000 - $68,000 per year. However, this can vary depending on factors such as the company, location, experience, and skills of the individual. It is recommended to research specific job postings and company salaries for a more accurate estimate.

The Gap, Inc., or Gap, is an American worldwide clothing and accessories retailer. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 50 years, the company has grown from a single store to a global fashion business with seven brands — Gap, Banana Republic, Old Navy, Athleta, Intermix, Hill City, and Janie and Jack. Gap's clothes are available in 90 countries worldwide through over 3,100 company-operated stores, almost 400 franchise stores, and e-commerce sites.