Assistant Manager, Customer Operations

Welcome to Gap, where we strive to create a world where everyone can feel confident and comfortable in their own skin. We are seeking a motivated and experienced Assistant Manager to join our team in providing exceptional customer service and driving operational excellence. In this role, you will work closely with the Store Manager to oversee the day-to-day operations of our store and ensure that our customers have a seamless and enjoyable shopping experience. If you are passionate about delivering top-notch service, have strong leadership skills, and thrive in a fast-paced retail environment, we want to hear from you. Come be a part of our Gap family and help us continue to make a positive impact on the world of fashion.

1. Assist the Store Manager in creating a welcoming and inclusive environment for customers and employees.
2. Provide exceptional customer service by greeting and assisting customers, resolving any issues or concerns, and ensuring a positive shopping experience.
3. Help drive sales and achieve store goals by actively promoting and upselling Gap products.
4. Train and mentor store associates on customer service best practices, product knowledge, and operational procedures.
5. Work closely with the Store Manager to develop and implement strategies to improve store performance and increase profitability.
6. Oversee daily store operations, including opening and closing procedures, cash handling, and inventory management.
7. Monitor and maintain store appearance and merchandising standards to ensure a visually appealing and organized store.
8. Keep up-to-date with current fashion trends and product knowledge to effectively assist customers and drive sales.
9. Assist in recruiting, hiring, and training new employees to build a strong and knowledgeable store team.
10. Collaborate with the Store Manager to create and implement employee schedules and manage payroll budgets.
11. Ensure compliance with company policies and procedures to maintain a safe and professional work environment.
12. Communicate any customer feedback, employee concerns, or operational issues to the Store Manager in a timely manner.
13. Represent the Gap brand and uphold its values and mission to promote a positive and inclusive work culture.
14. Continuously seek opportunities to improve processes and procedures to enhance the overall efficiency and effectiveness of the store.
15. Maintain a positive attitude and lead by example to motivate and inspire store associates to deliver exceptional customer service and achieve store goals.

According to JobzMall, the average salary range for a Assistant Manager, Customer Operations in Garden City, NY, USA is $45,000 - $60,000 per year. This figure may vary depending on the specific company, job responsibilities, and experience level of the individual.

The Gap, Inc., or Gap, is an American worldwide clothing and accessories retailer. Doris and Don Fisher opened the first Gap store in 1969 with a simple idea — to make it easier to find a pair of jeans and a commitment to do more. Over the last 50 years, the company has grown from a single store to a global fashion business with seven brands — Gap, Banana Republic, Old Navy, Athleta, Intermix, Hill City, and Janie and Jack. Gap's clothes are available in 90 countries worldwide through over 3,100 company-operated stores, almost 400 franchise stores, and e-commerce sites.